q. How do I redeem my tickets?
a. After the purchase is completed, a confirmation email will be sent to the email address that you provided for each show. Print out that email and bring it to the show with a government issued ID. You are also able to show the ticket on your phone, though printed tickets are preferred.
q. What if i lost my tickets?
First, try logging in to your EZticketz account, and clicking the account button. Your orders will all be displayed under the orders tab. If you do NOT have a EZticketz account, you can email us at email@example.com
, and we can resend your order.
q. What if the act I wanted to see cancels?
a. Like any ticketing service, if the act is the “headliner”, or main act on the show, money will be refunded. If the act that canceled is one of the supporting acts, refunds will not be issued.
q. Do you offer refunds?
a. All purchases are final. We do not offer refunds unless the event or headlining act has been canceled.